General conditions

Arrival and departure times
Border formalities
Swimming pool
Entertainment programme
Barbecues
Retainer Deposits
Amenities
Beaches
Distances
Pets
Cleaning costs
Bed linen, blankets and pillows
Tourist tax
Energy costs
Equipment
Other countries, other customs
Building work
Special requests
Information about this website
Allocation of camping pitch or accommodation
Price guarantee
Reservation
Travel documents
Value for money holidays in the low season!
Advanced booking
Conditions of payment
Amendments to your holiday
Cancelling your holiday
Water supply
Camping Rules

Arrival and departure times

The voucher which you will receive with your travel documents indicates the time you may arrive, and the time you must leave the camp site. Have you booked accommodation? If so, we draw your attention to the fact that your accommodation will be made ready for you after the previous guests have left (for example cleaning and checking). We therefore advise guests with reserved accommodation to check-in between 16:00 and 19:00 to avoid having to wait. Will you be arriving after 19:00? If so you must let the camp site know in plenty of time. We cannot give refunds if you arrive one or more days late, or leave earlier than expected.

Border formalities

A valid passport is required for all countries featured on this website. If you have a non-EU passport you are advised to check whether or not a visa is required.

Swimming pools

Nearly all the camp sites on this website have a swimming pool. Opening dates and times and temperature of the water are fixed by the camp site. In general swimming pools are open from mid May to mid September. Weather conditions may influence this. In some Mediterranean countries swimming pools may close during the siesta. Bermuda and other shorts or inflatable items and toys may not be allowed for hygienic reasons. Suncamp holidays has no influence over these rules.

Entertainment programme

Entertainment programmes are organized on many camp sites. For example: discos, cabaret, bingo, jeu de boules, sport, films etc. Many of these activities depend on the interest shown by the camp guests and this decision is made by the camp site staff. Entertainment is usually offered only in the high season and in the language spoken in the specific country.

Barbecues

Barbecues are allowed on many camp sites. Where it is stated that a barbecue is supplied, it may not actually be in your accommodation. Frequently centrally placed barbecues are provided and these are shared by other guests. This is particularly common on sites with a high fire risk.

Retainer deposits

Have you booked accommodation? If so you will be asked for a deposit which must be paid on arrival. This will vary between £ 72,50 and £ 181,25 (€ 100,00 and € 250,00). Provided you leave the accommodation clean and undamaged the camp site will refund the deposit. If you leave the accommodation in a mess the camp site reserves the right to deduct the associated costs from your deposit

Amenities

Each camp site has a description of the amenities they offer. Many of these amenities are on the site itself. In some cases amenities are not on, but in the immediate vicinity (max. 250 metres) of the camp site. When a description such as ‘swimming in the sea possible’ or ‘public transport stops at the site’ is given, this means within a maximum distance of 500 metres. Amenities shown in bold are not free. All amenities were checked during the period May-September. They are therefore subject to change.

Beaches

Beaches In many countries, and especially in Italy, sections of beach are privately owned and consequently not free. Naturally private beaches belonging to a camp site are free for guests. Charges are often made for sun loungers and parasols. Public beaches are nearly always free.

Distances

Distances Many camp sites and location descriptions give distances and directions (e.g. ‘close to’). In all cases there is an accessible route. This can vary from a sandy pathway to an asphalted road. These descriptions do not take into account access for cars, street lighting or height differences.

Pets

Planning to take your pet on holiday with you? If so, check this first with Suncamp holidays. We draw your attention to the fact that most camp sites require proof of vaccination against rabies, and that there are very strict rules for UK residents taking pets abroad and bringing them back again. Check with your vet, ferry company or the relevant Health Authorities.

In Suncamp holidays accommodation : Pets are often not allowed in your accommodation. You may only take pets where the rate is indicated in the price list. Where no rate is shown your pet, sadly, is not welcome.

On Suncamp holidays camping pitches

Cleaning costs

In many cases you are required to thoroughly clean your accommodation at the end of your stay. It is also possible that final cleaning is done for you and that the cost is included in your rental. Where final cleaning is not included and must be paid locally, this is clearly shown on your voucher. Please bear in mind that where you are not responsible for final cleaning you should still leave the accommodation neat and tidy. If you are not satisfied with the condition of your accommodation at arrival, please inform the reception. In many cases they will check your accommodation again.

Bed linen, blankets and pillows

Blankets and pillows are provided in most rental accommodation. You should bring your own bed linen. On some camp sites bed linen can be hired. This information is shown on your voucher. At some camp sites disposable bed linen can be provided.

Tourist tax

Tourist tax is charged in many foreign towns and cities. The rate is fixed by each town. Tourist tax must always be paid locally (at the camp site) It can vary from £ 0,15 (€ 0,20) per day for children and £ 1,46 (€ 2,00) per day for adults. These amounts change frequently, so the rates where shown, are for information only.

Energy costs

Renting accommodation? In this case gas water and electricity are nearly always included in the rental. When this is not so it is clearly shown in the price table or on your voucher. Are you just renting a camping pitch? If so you can usually connect to the water and electricity supplies. The price table shows the possibilities and the rates.

Equipment

Rented accommodation is generally fully equipped. Bear in mind that the equipment provided reflects local customs and way of life. You would be well advised to bring with you anything you can't live without, and which may not be locally available.

Other countries, other customs

Make an adventure of your holiday! Everyday life and culture in many countries is so different to your lifestyle 'back home'. It's great to experience, but it makes sense to prepare yourself. If not, you may be in for a few surprises. Find out something about the country you will be visiting before you leave; it will make your stay there so much more enjoyable. If, despite all your endeavours, things don't go according to plan, we advise you to take this up with the camp site management in a friendly yet business-like way. Remember, your holiday should be relaxing! You are supposed to respect the camp site regulations!

If you are really not satisfied, contact Suncamp holidays before things get out of hand. We can only take action to support you if we are fully informed of your problem.

Building work/garbage collection

Camp sites are changing. Bigger swimming pools, better facilties, a greater choice of shops and restaurants. Camp site owners always try to arrange repairs, refurbishment and other improvements out of season. Unfortunately this is not always possible, and you might occasionally experience building work. Suncamp holidays cannot be held responsible for any building work.

In order to prevent nuisance at the camp site during the busiest hours, garbage is often collected in the morning. This, however, may result in some noise.

Special requests

If you have special requests, for example a shady pitch, you can always make this known. It's important to realise that Suncamp may not always be able to meet your requirements. Suncamp holidays has binding agreements with its selected camp sites regarding special requests. Despite this, many decisions are made at local level. As a general rule, if you book early there is more chance that your special requests can be met than if you book 'last-minute'.

Information on this website

Producing a website is a complex operation that requires a huge amount of preparation. There's always a chance that things will change, and Suncamp holidays will always endeavour to keep you informed of these changes. It may occasionally happen that Suncamp holidays has not been informed (on time) of any changes. For this reason Suncamp holidays cannot be held responsible for these changes. We do, however, encourage you to check our newsletter regularly for up-to-date information on any changes. Photographs are a good source of information on this website. They give you a good impression of what you can expect. It can happen that what you see on a photo is not exactly what your accommodation will look like, especially when there are many different versions in the same category. Unfortunately, we can't always anticipate this.

Allocation of camping pitches and/or accommodation

Camping pitches and accommodation are rented in accordance with the agreements made between Suncamp holidays and the camp sites. Allocation is in the hands of the camp site and not of Suncamp holidays. This said, any advance requests from clients will be taken seriously and passed on to the camp site. Sometimes it will be possible to choose your specific pitch or accommodation yourself on the spot.

Price guarantee

Suncamp holidays guarantees that you will pay a competitive price. Suncamp representatives spend
time constantly monitoring prices of the individual camp sites and any competitors to make sure we
lways bring you the best prices possible. If you find the same quality holiday cheaper please let us know by email to info@suncampholidays.co.uk

Reservation

You can book your Suncamp holiday

via this website
by phone +44 (0) 845-22 50 931

Prices and conditions are exactly the same whichever way you choose. You will receive a written confirmation within two weeks. If you don't receive this, contact us immediately.

Travel documents

Your travel documents will be sent to you two to three weeks before departure. The voucher is the most important. You will need to present this on arrival at the camp site. Should you arrive with more people, or more cars than shown on the voucher, the camp site has the right to charge you extra.

Value for money holidays in the low season

Most camp sites open at Easter and close in the autumn. Even so, amenities such as swimming pools, entertainment programmes, shops and restaurants may have restricted opening times in the low seasons. The main advantage of low season holidays is the very attractive prices. This makes special offers even more special. You don't have to go on holiday in the high season? Then you really should take your holiday in spring. The countryside is at its most beautiful, and both roads and camp sites are quiet. On top of that, you'll get a discount of anything up to 50% !

Advanced booking

It's almost certain that you'll want to make a provisional (advance) booking for next year. You can take an option on a camping pitch or accommodation. Until we are sure that your chosen camp site will be on offer next year, we will hold your advance booking without charges or conditions. Only then will your provisional booking become definitive.

Conditions of payment

The following Booking Conditions apply:

Deposit : 30% of the total amount and, if applicable, the cancellation insurance (100%) and reservationcost. This deposit should be paid directly at booking and by creditcard.
Balance : the balance must be received by our reservation office no later than six weeks before departure.

Amendments to your holiday

Once your holiday has been confirmed, changes may be made under certain conditions. In every case it will need to be decided whether the change is an amendment or a cancellation. In accordance with the Booking Conditions a charge of and £ 20,00 will be made for each amendment.

Cancelling your holiday

If you have to cancel your holiday, cancellation charges will be levied to cover reservation charges, cancellation insurance and other charges mandatory in your country. In accordance with the Booking Conditions these will be as follows:

up till 42 days prior to your arrival date: 30% of the total holiday cost
from the 42nd day (inclusive) to the 28th day prior to arrival date: 60% of the total holday cost
from the 28th day (inclusive) to day of arrival: 90% of the total holday cost
on the day of arrival or later: the total holiday cost

Water supply

In rare cases, exceptional climatic conditions may disturb local water supply systems. Therefore, the management of a camp site may be forced to limit the opening hours of swimming pools. Long lasting periods of drought may also influence the water level in lakes and/or canals.
At some camp sites, boilers are used to provide hot water. In high season the demand for hot water may exceed the supply by these boilers.

Camping Rules

Each campsite has its own rules and regulations which all residents must abide by during their stay. The rules and regulations are controlled by the campsite themselves and as such Suncamp holidays can not be hold responsible for them.