Travel documents info

Arrival and departure times
The voucher which you will receive with your travel documents indicates the time you may arrive, and the time you must leave the camp site. Have you booked accommodation? If so, we draw your attention to the fact that your accommodation will be made ready for you after the previous guests have left (for example cleaning and checking). We therefore advise guests with reserved accommodation to check-in between 16:00 and 20:00 to avoid having to wait. Will you be arriving after 20:00? If so you must let the camp site know in plenty of time. We cannot give refunds if you arrive one or more days late, or leave earlier than expected.

Border formalities
A valid passport is required for all countries featured on this website. If you have a non-EU passport you are advised to check whether or not a visa is required.

Swimming pools
Nearly all the camp sites on this website have a swimming pool. Opening dates and times and temperature of the water are fixed by the camp site. In general swimming pools are open from mid May to mid September. Weather conditions may influence this. In some Mediterranean countries swimming pools may close during the siesta. Bermuda and other shorts or inflatable items and toys may not be allowed for hygienic reasons. Especially in Italy it is often mandatory to wear a badingcap. Suncamp holidays has no influence over these rules. At some campsites a fee is charged for relaxingbeds and/or parasols. At some campsites it is also possible that you have to wear a bracelet to gain access to the swimmingpool. This to prevent strangers from visiting the campsites swimmingpool and to ensure campsite guests their space and privacy.

Entertainment programme
Entertainment programmes are organized on many camp sites. For example: discos, cabaret, bingo, jeu de boules, sport, films etc. Many of these activities depend on the interest shown by the camp guests and this decision is made by the camp site staff. Entertainment is usually offered only in the high season and in the language spoken in the specific country. The entertainment programmes are made by the campsite-management. Suncamp holidays has no hand in this.

Barbecues
Barbecues are allowed on many camp sites. Where it is stated that a barbecue is supplied, it may not actually be in your accommodation. Frequently centrally placed barbecues are provided and these are shared by other guests. This is particularly common on sites with a high fire risk. In the amenities of the campsite on our website you can find if it is allowed to barbecue and if this is allowed with gas or cole.

Retainer deposits
Have you booked accommodation? If so you will be asked for a deposit which must be paid on arrival. This will vary between £ 72,50 and £ 181,25 (€ 100,00 and € 250,00). Provided you leave the accommodation clean and undamaged the camp site will refund the deposit. If you leave the accommodation in a mess the camp site reserves the right to deduct the associated costs from your deposit. Usually you can pay the deposit by creditcard, cheque or cash. On your voucher you can find the information of your campsite concerning this item. We want to emphasize that we have no responsibility what so ever concerning the refund of the deposit. This is a matter between our clients and the campsite.

Beaches
In many countries, and especially in Italy, sections of beach are privately owned and consequently not free. Naturally private beaches belonging to a camp site are free for guests. Charges are often made for sun loungers and parasols. Public beaches are nearly always free.

Pets
Planning to take your pet on holiday with you? If so, check this first with Suncamp holidays. Dogs, cats and ferrets need an EU-passport to travel abroad. This passport contains a description of the animal, name, address of the owner and proof of vaccination against rabies. Besides this every country has their own specific rules concerning identification and vaccinations. So it is very important to contact your vet before every vacation. Also, do this in time because your animal needs to be vaccinated at least 30 days before your vacation and with a maximum of one year before your vacation. Please contact your vet concerning the vaccinations, important rules and for the passport. Pets are not allowed in public buildings, in restaurants, on beaches and in swimmingpools. Pets are only allowed at the campsite if mentioned on your voucher.

* In Suncamp holidays accommodation : Pets are often not allowed in your accommodation. You may only take pets where the rate is indicated in the price list. Where no rate is shown your pet, sadly, is not welcome.

* On Suncamp holidays camping pitches : taking pets on holiday is often no problem for clients who reserve a camping pitch through us. Equally, if no rate for pets is indicated, they are not allowed.

Cleaning costs
In many cases you are required to thoroughly clean your accommodation at the end of your stay. It is also possible that final cleaning is done for you and that the cost is included in your rental. Where final cleaning is not included and must be paid locally, this is clearly shown on your voucher. Please bear in mind that where you are not responsible for final cleaning you should still leave the accommodation neat and tidy. If you are not satisfied with the condition of your accommodation at arrival, please inform the reception. In many cases they will check your accommodation again.

Bed linen, blankets and pillows
Blankets and pillows are provided in most rental accommodation. You should bring your own bed linen. On some camp sites bed linen can be hired. This information is shown on your voucher. At some camp sites disposable bed linen can be provided. On your voucher you can find the information of your campsite concerning this item.

Tourist tax
Tourist tax is charged in many foreign towns and cities. The rate is fixed by each town. Tourist tax must always be paid locally (at the camp site) It can vary from £ 0,15 (€ 0,20) per day for children and £ 1,46 (€ 2,00) per day for adults. These amounts change frequently, so the rates where shown, are for information only. On your voucher you can find the information of your campsite concerning this item.

Energy costs
Renting accommodation? In this case gas water and electricity are nearly always included in the rental. When this is not so it is clearly shown in the price table or on your voucher. Are you just renting a camping pitch? If so you can usually connect to the water and electricity supplies. The price table shows the possibilities and the rates.

Equipment
Rented accommodation is generally fully equipped. Bear in mind that the equipment provided reflects local customs and way of life. You would be well advised to bring with you anything you can't live without, and which may not be locally available. You can turn to the campsite-reception if you have questions during your stay. If they do not handle this correctly you can contact our office in the Netherlands. For many campsites you can find an inventorylist in the price table on our website.

Other countries, other customs
Make an adventure of your holiday! Everyday life and culture in many countries is so different to your lifestyle 'back home'. It's great to experience, but it makes sense to prepare yourself. If not, you may be in for a few surprises. Find out something about the country you will be visiting before you leave; it will make your stay there so much more enjoyable. If, despite all your endeavours, things don't go according to plan, we advise you to take this up with the camp site management in a friendly yet business-like way. Remember, your holiday should be relaxing! You are supposed to respect the camp site regulations!
If you are really not satisfied, contact Suncamp holidays before things get out of hand. We can only take action to support you if we are fully informed of your problem.

Building work/garbage collection
Camp sites are changing. Bigger swimming pools, better facilties, a greater choice of shops and restaurants. Camp site owners always try to arrange repairs, refurbishment and other improvements out of season. Unfortunately this is not always possible, and you might occasionally experience building work. Suncamp holidays cannot be held responsible for any building work. In order to prevent nuisance at the camp site during the busiest hours, garbage is often collected in the morning. This, however, may result in some noise.

Preferences
Preferences are mentioned on your voucher, provided that you stated them on your booking. The campsite also knows about these preferences. Unfortunately is not always possible to meet your requirements. If this is the case you can try to find a solution or an alternative with one of the campsites employees. Please bear in mind that a preference is never a garantee.

Allocation of camping pitches and/or accommodation
Camping pitches and accommodation are rented in accordance with the agreements made between Suncamp holidays and the camp sites. Allocation is in the hands of the camp site and not of Suncamp holidays. This said, any advance requests from clients will be taken seriously and passed on to the camp site. Sometimes it will be possible to choose your specific pitch or accommodation yourself on the spot. In this case the campsite did make a reservation, but not for a specific number.
Because of the "natural terrain" of a camping pitch, differences between pitches are possible. When a camping pitch is a smaller size, it could happen that you will be asked to park your car in the general car park. Despite of the fact that the campsite will try their best to make all the pitches or accommodations as equal as possible, they can not always prevent differences.

Number of people
On the voucher we mention the number of people of your reservation This is also the number of people confirmed by the campsite. It is not allowed to check-in with more persons than mentioned on the voucher. If this is the case the campsite is allowed to refuse these extra persons.

Water supply
In rare cases, exceptional climatic conditions may disturb local water supply systems. Therefore, the management of a camp site may be forced to limit the opening hours of swimming pools, parts of the swimmingpool or sanitarybuildings. Long lasting periods of drought may also influence the water level in lakes and/or canals. At some camp sites, boilers are used to provide hot water. In high season the demand for hot water may exceed the supply by these boilers.

Camping Rules
Each campsite has its own rules and regulations which all residents must abide by during their stay. The rules and regulations are controlled by the campsite themselves and as such Suncamp holidays can not be hold responsible for them.

Countrycodes
When you wish to call to a campsite you have always have to use the countrycode of that specific country. Below you can find a list of countrycodes

Belgium: 0031
Germany: 0049
France: 0033
Greece: 0030
Hungary: 0036
Italy: 0039
Croatia: 00385
Luxemburg: 00352
Netherlands: 0031
Austria: 0043
Slovenia: 00386
Spain: 0034
Switserland: 0041

The correct phonenumber of the campsite is mentioned on your voucher. Please bear in mind that to call to Italy you always have to dail the 0, for example 0039-0-45-6508766

Suncamp representation at the campsite
Suncamp holidays has no representation at the campsite. All matters are handeled by the reception of the campsite. They know exactly all the details of your reservation and they will always try their best to answer you questions and/or remarques correctly.

Problems
Your vacation has been arranged with the upmost care. Despite of this fact it is possible that some matters are not handled correctly at the campsite. We would like to emphasize that questions, remarques or complaints should first be discussed with the campsite. If they can or will not provide you with a good solution it is always possible to contact our office in the Netherlands. We will try to help you. Please bear in mind that a solution is not always immediately available, especially in the highseason. We therefore ask you to give the reception-employee time to find a proper solution in case of a problem. Do not leave the campsite or occupy a different accommodation without trying to find a solution first, because you will lose all possible rights for a refund or compensation.

To be paid locally
Sometimes there are costs to be paid locally, for example bedlinen, a childcot or a safe. In this case you have an agreement directly with the campsite. We will not take any responsibility for possible changes in price or concerning the quality.

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